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Name: Charterhouse Surveyors
Address: Obsidian Business Centre, 4 Chantry Court, Chester, Cheshire, CH1 4QN, GB
Telephone: 01244 220 014

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Customer Reviews

4.9 Over 112 Reviews

James Michael Edward Glackin 1 week ago

As a first time buyer, finding a decent surveyor who does a "proper job" is quite a daunting process. Right from the start I was reassured by Charterhouse's professionalism and how they clearly explained and outlined the process. I've ended up using Charterhouse twice, on one occasion where the detailed and thorough report made me realise that it was too big of a project for me, and on the second occasion I was provided reassurance that there were no hidden problems. The report contained a thorough appraisal of the property with a clear list of work needed to bring it up to standard, with lots of information and photographs which helped me quickly get quotes and budget for the required works. Would 100% recommend Dr Walsh and Mr Simpson's work and will definitely use their services again in the future.

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Nicola Sansom 2 weeks ago

Gerard did a great job in surveying my new house for me, wrote a detailed and clear report, and helped me to understand the results so I clearly understood the work needed to get it up to scratch. Thank you

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Ken-Tarro Inder 3 weeks ago

We used Charterhouse to carry out a Level 3 survey on a property we were considering purchasing. The survey was extremely detailed, with clear photographs throughout that helped explain the findings.

After receiving the report, we had several follow-up questions, and Jake was very generous with his time, talking us through the survey and explaining the key issues in more detail.

Ultimately, the survey led us to decide not to proceed with the purchase. Looking back, that was absolutely the right decision. Without such a thorough survey, we could easily have bought the property only to discover these issues after moving in, which would have been far more costly and stressful.

We were very impressed with both the quality of the survey and the excellent follow-up support. When we find our next house we will be sure to use them again

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Ray Haver 3 weeks ago

The service I received from Charterhouse in relation to their survey of the house I wished to purchaseI was of a very high standard not only in terms of its content which was most comprehensive but also in the timely manner it was produced. I have no hesitation in recommending them.
Ray Haver

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Lisa 4 weeks ago

Gerard completed a survey on a property I was hoping to buy. Unfortunately, I had to pull out of the sale and Gerard was both professional and honest about this. Really appreciated this! Another survey was completed at a reduced rate and the report and feedback was great. Couldn't fault Gerard and the team. Thank you!

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Miles Ambler 1 month ago

The survey carried out by Jake was conducted extremely quickly after we’d booked, and covered a staggering amount of detail. I cannot recommend CharterHouse highly enough; he made a huge effort to examine every single aspect and explained everything really clearly in a report that was sent to us almost immediately. Utterly brilliant.

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Luke Hughes 2 months ago

The team are friendly, knowledgeable, and always happy to answer any questions. Great attention to detail and commitment to customer service. I’d happily recommend Charterhouse Surveyors

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Zoe Williams 3 months ago

Excellent service from CharterHouse Surveyors from start to finish. The survey report was incredibly detailed, easy to understand, and delivered exactly within the agreed timeframe. It gave us real confidence in our decision-making and ultimately helped us make the right call on a property purchase. Highly professional and thorough throughout. Would definitely recommend.

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Nick 4 months ago

CharterHouse Surveyors were really easy to work with and they organised a survey really quickly at a good competitive price. We had Jake complete the survey and he covered everything in great detail highlighting issues clearly whether big or small. The report he typed up following the survey was really professional and really helpful. We can’t fault CharterHouse and particularly Jake who completed our house survey.

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John Volynchook 4 months ago

We commissioned Charterhouse Surveyors to undertake our initial house purchase survey a couple of years ago and more recently to draw up comprehensive plans for an extension to the rear of the property.

The service was very friendly and professional with great communication, consultation and feedback throughout. This was particularly important when we requested amendments to the plans due to our changing needs. We are also appreciative of the guidance and assistance provided for the submission of the planning application.

Overall, we are very satisfied with the professional service we received and have no hesitation in recommending Charterhouse.

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Lily Holden 4 months ago

Honestly thrilled with CharterHouse and Jake- really helped me through with calmness and clarity when I felt out of my depth. Jake is professional and incredibly thorough, I also appreciated how available he was to contact and chat through things when needed! I could not recommend more highly!

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Matt Fortune 4 months ago

Very happy with their work, the detail of the report and in particular their communication post survey. Highly recommended

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Jozeph Stanton 4 months ago

We looked around for a surveyor who covered all grounds and from the get go, Jake and Gerard were fantastic. I could tell from the initial call that they were experts and put me at ease that I had found the right company to do the job. It felt like a big investment initially but the report, followup advice and constant communication has made it worth every penny and extremely good value for money. Would recommend them to to anyone in a heart beat. Thanks again!

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Michael Edwards 4 months ago

Customer service is amazing. Great dealing with Jake, who has been super helpful to us in our property purchase.

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Charlie Johnson 4 months ago

Jake has recently completed architectural drawings for a kitchen extension we are planning. Jake has been very informative and supportive through the design process and brought to life our ideas. Communication has been great throughout, we highly recommend.

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Steve W 9 months ago

A professional service with great communication. We had a level 3 building survey on a Grade II listed property. From initial contact through to completion of the survey and then discussing questions arising from the report, this was a very good experience. Both Gerard and Jake are excellent to deal with. I found both knowledgable and also pragmatic. They also clearly enjoy what they do and do it to a high standard. Would use again and happily recommend.

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George Platt 9 months ago

Jake organised for our Level 3 Building Survey to be carried out on our first home purchase

His communication throughout was brilliant, and CharterHouse’s attention to detail for the survey is second to none

The report is worth every penny and we’d recommend them to anyone in need of a thorough property survey!

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Joanne Morris 12 months ago

I contacted CharterHouse Surveyors & Engineers for advice, I am in the process of selling my Victorian property and the potential purchaser’s home buyers survey had thrown up a number of vague maybe, possibly, could be issues.
Communication with CharterHouse was clear and emails promptly sent. The survey was carried out by Dr Gerard Walsh. The report was clear, concise, written in non technical language with accompanying photographs.
The initial price may seem expensive however for the service I received I feel it was money well spent and would highly recommend Dr. Walsh and CharterHouse Surveyors.

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JCL 1 year ago

Their service with explaining the survey process, contacting me before and after the survey appointment, and being willing to discuss the details within their detailed report further by arranging an appointment with them shows dedication to providing a high-quality service. I would highly recommend them to others during the house buying process.

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Suzanne 1 year ago

This is our 3rd time using Charterhouse and wouldnt go anywhere else. Jake carried out a survey for us on an extensive property we were buying. We were honestly blown away by the level of detail, knowledge and advice contained in the report. The report enabled us to establish where additional checks were required, bringing our attention to additional documentation, warranties, etc, we should be requesting( stuff that's vital but beyond the remit of a solicitor). The level of information provided not only helped us to proceed with our purchase with our eyes wide open, but also to ensure we had everything we needed to be able to resell securely in the future. This is a survey service second to none add in people who are available to talk you through the report in an honest and unbiased manner... winning formula... thanks again Charterhouse

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Gina Hearst 1 year ago

Jake completed an in depth level 3 survey on the property we were purchasing. The turn around was quick and the communication was excellent. He called to explain what he found, and when I asked what certain terms meant, he was able to provide me with simple explanations.
The report itself was outstanding. Our solicitor and mortgage advisor have even made note to recommend the company. We have also personally recommended the company to two other people.

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What makes us different?

AWARD WINNING PRACTICE

A multi-award-winning practice, recognised with accolades including Residential Surveyor of the Year and Best Property Consultancy. Our awards reflect a commitment to professional excellence, technical expertise and outstanding customer service.

REGULATION

As a RICS Regulated Practice, we adhere to the highest professional standards, ensuring our clients receive independent, reliable and expert property advice. Our regulation demonstrates our commitment to quality, integrity and best practice across all surveying services.

CHARTERED PROFESSIONALS

Our team of Chartered Professionals brings together extensive expertise in building surveying, engineering and architectural design. With a commitment to technical excellence and professional integrity, we provide trusted advice tailored to each property and client.

FULLY INSURED

We are fully insured, providing our clients with complete confidence and peace of mind. Our professional indemnity insurance and robust procedures ensure every instruction is undertaken with the highest level of professional care and responsibility.

CLIENT TESTIMONIALS

With over 100 five-star reviews, our reputation is built on the experiences of our clients. We are highly rated across platforms including Google Reviews, Yell, Trustpilot, Reallymoving and Local Surveyors Direct, reflecting our commitment to exceptional service, clear advice and customer satisfaction.

LOCAL KNOWLEDGE, REGIONAL COVERAGE

Based in Chester, we provide specialist property advice throughout Cheshire, North Wales, Merseyside and the wider North West, with in-depth knowledge of local construction styles and common building issues.

15+ YEARS OF EXPERIENCE

With over 15 years of experience, we have completed thousands of property surveys and supported hundreds of building and development projects across the residential and commercial sectors. Our expertise in building surveying, structural engineering and architectural design enables us to provide trusted advice and practical solutions for every property challenge.

TRUSTED BY HOMEOWNERS & PROFESSIONALS

Our clients include home buyers, homeowners, investors, solicitors, architects and property professionals who rely on our expertise for accurate advice and dependable service.

RESIDENTIAL & COMMERCIAL SPECIALISTS

We provide expert advice across residential and commercial properties, combining building surveying, structural engineering and architectural design expertise to deliver a complete, multidisciplinary service.

Our Latest Projects

Single Storey Wrap-Around Extension

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Hip-to-Gable Loft Conversion & Rear Extension – Chester

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Level 3 Building (Structural) Survey

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Architectural Services – HMO Conversion

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Architectural Services – Loft Conversion

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Architectural Services – Single Storey Extension

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Do I Need a Survey When Buying a House?

28 April 2026

Buying a home is one of the most significant decisions a person makes, and it’s entirely natural to want reassurance that everything is in good condition before making such a big commitment.

EMAIL:

info@charterhouse-surveyors.co.uk



Phone

01244 220 014

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